Tempest Music

Refund Policy

Please choose carefully. We do not offer refunds when you simply change your mind about your purchase.

In the case of faulty or damaged goods we will replace or exchange the item.

Faulty or damaged goods

Replacements will only be issued where the goods are faulty or damaged.

To return an item purchased online for an exchange please email info@tempestmusic.com.au with your name, name of the item(s) you will be returning and reason for return. Please provide details of the fault including photos.

All claims must be made within 7 days from the date of the receipt.

When returning goods please use a reliable method of postage, as Tempest Music is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange.

An exchange will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods returned to them at their own expense.